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28th Aug

Customer Success Manager

— Procurement Software

Salary: Up to £30k + Bonus
Location: Stonehouse
Ref: 424

Description

Pioneering software company with great career prospects
£30k basic and excellent working benefits
Build your own Customer focused team
 
This is a fantastic opportunity to work for a young, dynamic and rapidly growing entrepreneurial company. You will be joining the team and working as a business development manager and selling web applications to professionals and working with large blue chip clients. The team have doubled in size over the last year and they are looking for an enthusiastic, passionate individual who wants to make a difference and grow with a fantastic brand.  This is an amazing opportunity for an individual who is looking to join a company where they will invest time and help you progress your career.
 
What you’ll be doing:
 
Reporting directly into a co-founder of the business, the Customer Success Manager, “CSM”, is to be the omnipresent advisor to help customers exceed their expectations.  
The main purpose of the CSM is to protect customer renewals and assist with growth by committing to the very highest levels of customer satisfaction
On-board new customers and get to know our existing customers in-depth, so you can help them optimise their productivity and discover new ways to apply our products to meet their challenges.
Become an expert in the use of our products to advise customers on best practice.
Educate customers about new product features, industry trends, market intelligence and relevant marketing materials such as white papers.
 
What experience you’ll need:
 
Energetic, self-motivated and well organised, with a passion for the industry, technology and, above all,
customer success.
3+ years’ experience in procurement and strategic sourcing, ideally with experience of strategic sourcing technology.
An understanding of the procurement and strategic sourcing process to advise procurement professionals on good practice, ideally across multiple categories.
An analytical and curious brain that finds answers in a sea of data.
Demonstrated ability to build strong relationships across all levels of seniority.
 
What you’ll get in return for your talents:
 
Lots to mention:  pension scheme, share scheme, team away-days, quarterly vouchers to spend on fun things, modern office in the countryside, monthly pizza lunches, monthly breakfast club...list goes on.
 
What next?
 
Call Josh at enable for more information
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