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22nd Feb

Customer Success

— Leading Retail Software Start-Up

Salary: Uncapped OTE
Location: Bristol
Ref: 570

Description

eCommerce/Retail tech startup
New Bristol based office
Unlimited holiday
 
Our client are looking for a personable, lovely, organised and tech-obsessed Customer Success
Executive to join a fast growing marketing tech start up and help us with getting more customers live. You will work directly with the co-founder and CTO, manage the entire on boarding process and maintain a regular contact with all our brand partners. You will first lead customers through the technical implementation phase, training and will continue to guide them through adoption and growth. The role is non-technical (so no technical experience required and full training will be provided), but you will spend all day using, deploying and thinking about software - ultimately, you will play one of the most important roles in steering the direction of their product
 
What you’ll be doing
 
  • To ensure every brand partner is successful with my client’s technology and is happy.
  • Serve as the primary point of contact for both internal and external stakeholders during the implementation phase of the technology followed by continued account management and customer success.
  • Lead customers through the on boarding and technical implementation phase.
  • Coordinate with the development team to provide technical support for customers.
  • Train customers to use their products effectively.
  • Create and maintain the ‘bible’ on how to use the platform.
  • Maintain and update all data, documents and workflows relating to trials and Implementations.
What experience you’ll need
 
  • You’ll have a personable, warm and inviting personality - you work well in a team and people generally want to be around you.
  • Organised and process driven - you run your life with lists. You run everybody around you’s lives with lists. If you could marry a list, you probably would.
  • Customer facing background with outstanding customer relations skills and hands-on experience in digital technologies.
  • Tech-savvy with standard software platforms such as GSuite, Microsoft Office, eager to learn and comfortable picking up new interfaces on-the-fly.
  • Excellent verbal and written communication skills, people who mix up your and you’re fill you with rage.
  • Attentive to detail with strong analytical and problem-solving skills
  • Passion for the start-ups and the tech sector
What you’ll get in return for your talents
 
The role pays up to £26k as a basic salary with commission on top! Boasts modern working space in central Bristol with unique art on the walls and they have a signature “endless cookies” policy Flexible working hours and home working options (in fact, actively encouraged! Mums are welcome) Unlimited holiday policy! We encourage people to take holidays quite often because a healthy work/life balance is essential!
 
What next?

Contact Tim at enable for more information
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