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24th Jun

Customer Service Specialist

— e-commerce Agency with huge US clients

Salary: £21000 - £25000
Location: Bristol
Ref: 656

Description

  • £25,000 per annum
  • Up to 60% off well-known US brands
  • Early finish & pub Fridays 
An e-commerce agency based in Bristol are looking for a Customer Service Specialist to specifically focus on one of their US client’s customer-base. There is future opportunity to progress as your role grows. With a relaxed working-environment where they dress down daily, have regular nights out and are rewarded with early finishes on a Friday – who wouldn’t want to work for these guys? 
 
What you’ll be doing:
 
  • Dealing with inbound calls and emails on behalf of the client. 
  • Identifying issues and troubleshooting to find the cause. 
  • Taking new orders using the online system to match requests.
  • Using the platform to track existing orders and update clients. 
  • Identifying the best options to suit client’s needs and educating them on the benefits. 
  • Escalating any issues to more senior members when solutions can’t be found.
What experience you’ll require:
 
  • Excellent problem-solving abilities and able to solve issues efficiently.
  • Previous customer service, call centre or retail experience.
  • Knowledge of Zendesk/Live Chat would be desirable but not essential. 
What you’ll get in return for your talents:
 
The successful candidate will get a salary of up to £25,000 per annum, dependant on experience. Alongside this, they will be part of a relaxed working environment, where they company really believe in a happy work place. They offer 60% discount on US brands the company work with, early finishes on a Friday and even a free drink every Friday – WOW! 
 
What next?
 
Click “apply” or get in touch with Shannon for more information. 
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