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24th Aug

Customer Service Advisor

— Market leading freight forwarding company

Salary: £16000 - £18000
Location: Bristol
Ref: 421

Description

  •  Main point of contact for clients
  • Rapidly expanding company
  • Freight forwarding Industry
 
Customer Operations is a knowledge intensive team and is crucial to delivering an enhanced customer experience and responsible for seamlessly managing an extensive range of exceptions and outcomes.
 
What you’ll be doing
 
  • Deliver the mechanisms that support all aspects of the customer's journey.
  • Focus on obtaining a solution for a query within time constraints.
  • Confidently handle a wide range of queries / exceptions from our customers, colleagues and external industry parties.
  • Ensure all customer communications are of the highest quality.
  • Continually highlight opportunities for improvements to our processes.
 
 What experience you’ll require:
 
  • Passionate about Customer Service
  • A confident & clear communicator
  • Flexible, reliable & enthusiastic
  • Able to use your own initiative
  • Good level of numeracy
  • Thrive on hitting targets
  • Work well under pressure
 
 What you’ll get in return for your talents:
 
A good basic with great career progression opportunities. Flexible working, the chance to grow your own team.
 
What next?
 
Contact Alex at enable for more information!
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