Customer Service Team Leader

— Interior Design Ecommerce Organisation

Description

• Marketing leading and fast growing ecommerce interior design company.  
• Salary of up to 28k + potential for bonus.
• Enjoyable team environment working for a solid, reputable organisation.

If you have impeccable customer service skills and have led a customer facing team to great heights of success, this is a role not to be missed. This is the chance to join an ambitious ecommerce organisation that offer a high range of products featuring designs from the likes of Mulberry, Farrow & Ball and Mark Alexander just to name a few. As a well-established and growing company, they have solid foundations for ambitious growth plans which include extending their product range and expanding internationally. For this reason, they are on the hunt for a Customer Service Team Leader to look after their customer service team and ensure everything runs efficiently and smoothly so they maintain their respected reputation. 

What you’ll be doing:

• Managing a team of 8, supporting them to reach their full potential.
• Ensuring the team’s KPIs and targets are met – e.g. customer satisfaction and response times.
• Managing the induction of new employees, planning and leading their training.
• Being proactive in dealing with difficult customer issues and problematic orders.
• Taking a hands-on approach to customer service activities.
• Dealing with VIP customers.
• Making suggestions for improvements, and working with other teams to ensure these are implemented.
• Keeping processes updated and well documented.
• Providing leadership to the team.

What experience you’ll need:

• Experience managing a customer facing team for at least 1 year. 
• Empathic, with a clear customer focus, able to listen and respond appropriately to customers.
• Excellent written and verbal communication skills.
• Calm under pressure, and able to work at a fast pace.
• Pro-active in seeking to resolve problems and able to make judgement calls in new situations. 
• Strong commercial awareness, seeking outcomes that support the company’s business goals.
• Able to work flexible hours as needed, depending on workload. 

What you get in return for your talents:

• A competitive basic of up to 28k + performance bonus.
• A generous pension scheme. 
• Employee discounts on their product range. 
• 29 days paid holiday (inclusive of bank holidays).
• The opportunity to work for a fast moving interior design organisation with links to big designer brands.
• Flexible working hours when necessary.
• Working within an enjoyable team environment, where employees are valued and success is recognised. 

What’s next:
Apply online or get in touch with Amber at enable for more information