1st Jul

Customer Service Manager

— Apparel, e-commerce fashion brand

Salary: £30000 - £40000
Location: Cheltenham
Ref: 661

Description

  • Up to £40,000 per annum 
  • Apparel fashion brand
  • Cheltenham-based with parking 
A well-established company that specialise in e-commerce fashion are looking for a Customer Service Manager to join their close-knit team. They are based in a converted barn in a lovely rural location, away from all the hussle and bussle of the town centre. For this role you will need e-commerce experience due to the nature of the business.  
 
What you’ll be doing:
 
  • Monitoring the whole CSA team to ensure they are working towards the company’s vision. 
  • Researching and implementing new systems to increase the level of customer experience. 
  • Working closely with the Partner Services and Operations teams to resolve any order discrepancies.
  • Develop KPI’s and reporting structure presenting weekly to the COO and Head of Ecommerce?? with recommendations.
  • Responding to customer issues, brand mentions and customer sentiment across social media platforms.
  • Building a deep understanding of the business from how a product is created through to the ‘final mile’ delivery and process of returns.   
What experience you’ll require:
 
  • Clear Management experience within a contact centre environment. 
  • Strong knowledge of CRM systems and SAP.
  • Proven previous experience within e-commerce. 
What you’ll get in return for your talents:
 
This fantastic company are offering a generous salary of up to £40,000 per annum dependant on experience. You will be part of a close-knit team that receive other benefits such as holiday allowance, pension scheme and regular team socials. 
 
What next?
 
Click “apply” or get in touch with Shannon for more information. 
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