Onboarding Remotely? How To Get It Right

Not all businesses can afford to stop their hiring plans, and for some industries, hiring is essential right now. Virtual recruiting is a new way forward and a new process for many. It’s important to deliver a warm welcome, especially since you can’t do it in person.

If you’re new to remote onboarding due to the lockdown, we’ve collated a range of tips that you might find useful. Forming a structured and engaging onboarding process is more important than ever.

BEFORE THE START DATE

Send Tech/Equipment

Order the equipment your new starter needs well ahead of their start date. Ensure that all the necessary equipment has been received and that your IT department is on hand to assist with setup remotely if needed.

Sort the Online Paperwork

Keep it virtual. Services like DocuSign are legitimately and legally binding, which makes remotely signing paperwork easy and efficient. Get this ready before the start date.

FROM THE FIRST DAY (AND BEYOND)

Give a warm welcome.

Send a ‘welcome package’, including a letter, company merchandise, anything you’d regularly give to a new hire, and perhaps a little something extra to make them feel part of the team. First things first, key information the new starter needs to know:

  • Company Overview: your story, mission and goals, performance to-date and history, growth plans, where you see things heading.
  • Office Photos: send some recent photographs of the office space, especially if your new employee has not yet visited.
  • Department Lowdown: the strategy, people and processes; what teams are working on; where people fit in and how they collaborate.
  • A Tools Lesson: explain the purpose of different comms channels (e.g. Slack, Outlook, Zoom) make it clear from the get-go what each is used for and where relevant documentation/resources can be found.

Encourage genuine peer-to-peer relationships.

On the first day, encourage all team members to warmly welcome the new starter. Given the current circumstances, anything less than over-communication could easily lead to feelings of isolation and disconnect. You must remember, your new employee is missing out on the crucial aspect of team culture - being there and being together.

For Sales Recruitment Expertise, please get in touch with enable on 0117 301 8495 today if you are seeking help with the growth of your sales or business development teams.

Top tips for a video interview

If you've been asked to have a Skype or video interview then the good news is that your CV has worked - you've got your foot in the door. It might be a virtual door, but you should still treat it as a formal interview and prepare with our top tips below.

A video interview in many ways can seem a bit more daunting than a phone interview, because you’ll need to think about eye contact, your setting, appearance and how you’re coming across via video...

Relax and look at the camera

Relax, compose yourself and talk to the interviewer exactly as you would if they were in the room with you. Make sure you try and look at the camera rather than getting distracted seeing yourself on the screen. If you're looking at the camera this will look much more like you’re making eye contact the other end.

Stay focused and still

Think about your setting and what you are doing. Don’t be tempted to move the camera, or walk around, or start doing something else. Give your full attention to whoever is interviewing you and avoid interruptions. Keep your environment quiet - turn your phone notifications off, exactly as you would in any other interview.

Dress to impress

Appearance – make sure you are looking as presentable as you would at a face to face interview, even if you aren't leaving your lounge. Think about the appearance of the setting you are in too – choose a spot that is tidy and neutral. Make sure the spot you choose looks more study space, than laundry room.

Check your technology

Check that your computer is set up for the call – if you’re on a laptop or phone then it's essential that your battery is charged or plugged in. Is your internet working and do you have a back up option if something does fail? Close any other programmes that might be running on your computer and make sure that your profile picture and display information are professional.

Practice, practice, practice

Practice being interviewed by video with a friend, record it and assess how you and your background look on video. If something doesn't look very good then adjust your setting until you have a neutral backdrop with good lighting.

Be warm and engaging

Don’t forget to be engaging and warm. Smile. You might be using technology and miss natural cues to smile and be warm, but don’t let this make you come across more robot than person.  When you are listening don’t be completely silent, let the other caller know that you are still there by making intermittent listening sounds like yes and hmm...

Good luck in your video interview - just remember to relax, smile and be yourself. You've got this!

Need some friendly advice or more tips?

If there's any more advice on sales recruitment and finding a sales job that we could help you with, then please give us a call on: 0117 301 8495 or take a look at our jobs page. Alternatively, if you’re an employer in the South West and South Wales looking to recruit and need someone with real sales recruiting expertise then we can help – let’s chat.

How To Lead & Encourage a Remote Team

Many roles amongst a range of sectors have recently called for flexibility and the urgent need to work remotely. With many of our clients in positions of leading their sales teams and beyond remotely.

It’s important to keep your remote workers feeling inspired, comfortable, valued and motivated. Here’s how to do it, based on the conversations we are having with clients during recent times.

Encourage scheduled breaks.

Your team should aim to get up for a walk around every 90 minutes and go to areas away from their emails and work stations. Breaks enable them to refresh their minds and focus better. In good weather, encourage them to take phone calls outside.

Inspire balance.

..And don’t let it slip. People can tend to overwork from home because it's harder to 'leave'. Maintain set hours and communicate these with the team, check in, tell them to try to stick to a similar schedule each day. Consider those who may need to switch up their hours during this time. Your team will feel supported and able to strike a positive work/life balance.

Over-communicate.

Talking to your team helps you feel like you are still part of one. Share things, talk ideas through, use communication tools like Slack or Microsoft Teams. Help your team understand that they are not alone in their efforts. That you remain as a collective.

Guide & Clarify

(Without micro-managing). Do you want people to check in with you first thing? Send an update on what they've been working on? The more guidance and clarity you provide, the less risk you have of falling into potential misunderstandings. Everything can run more smoothly if everybody is on the same page and respects one another.

Make expectations clear.

Connect with key colleagues around communication, priorities, and success metrics. Will everyone be expected to work the same hours? Will all of the same plans be going ahead? Don't leave room for people to make assumptions about anything that's unclear -- be sure to answer those questions.

Note overall activity progress.

Remote workers need to be especially proactive and alert coworkers to progress on your longer-term goals. An example? Sending a daily email/slack update with any projects that have advanced that day/week.

Create a sharing system. If you don't already, this is the best time to consider tools like Google Docs and Dropbox to share files. Don't scatter team files across email. Organisation and accessibility is key.

Keep team spirit alive.

It’s not easy to connect/bond with your team while working remotely, and during a time where people are isolated, it's more important than ever to grow and maintain a positive company culture. Team Zoom meetings on a Friday with a beer? Sounds good to us.

Key Takeaways

  • Invest in the right communication tools
  • Respect everyone’s time
  • Set clear roles and tasks
  • Have virtual meetings, stick to an agenda
  • Track activity and performance
  • Make everyone feel part of the team

We hope these tips have helped. For Sales Recruitment Expertise, please get in touch with enable on 0117 301 8495 today if you are seeking help with the growth of your sales or business development teams.